Weight Loss Programme Terms

2.1  Who may enrol

To enrol in the Programme you must:

• Be aged 18 or over;
• Be ordinarily resident in the United Kingdom;
• Have a body mass index (BMI) of 30 kg/m² or above, or 27 kg/m² or above with at least one weight-related comorbidity;
• Complete a health assessment and provide accurate, truthful medical information;
• Successfully complete identity verification as required;
• Be assessed as clinically suitable for GLP-1 medication by our Prescriber.

2.2  Clinical discretion

All prescribing decisions are made by our Prescribers in the exercise of their independent clinical judgement. We reserve the absolute right to decline enrolment or discontinue treatment at any stage if the Prescriber considers it clinically inappropriate. A declined prescription entitles you to a full refund of any fees paid for the unfulfilled period (see our Refund & Returns Policy).

2.3  Duty of disclosure

You must provide complete and accurate information about your medical history, current medications, allergies, and general health. Failure to disclose relevant information may endanger your health, invalidate the Money-Back Promise, and result in termination of the Programme without refund.

5.1  Programme fees

Programme fees are set out at the time of enrolment and vary by plan tier, medication type, and dose. Fees cover medication, clinical services, and programme support for each billing period. All prices include VAT where applicable.

5.2  Billing

Fees are charged monthly in advance. By enrolling, you authorise recurring payments on each billing date. You will receive a confirmation email and receipt for each payment.

5.3  Price changes

We may adjust Programme fees from time to time (for example, due to changes in medication wholesale costs or regulatory requirements). We will give you at least 30 days' written notice of any price increase. If you do not accept the new price, you may cancel the Programme before the increase takes effect without affecting your eligibility for the Money-Back Promise (provided you have otherwise complied with these terms).

5.4  Failed payments

If a payment fails, we will attempt to contact you and re-collect within 7 days. If payment remains outstanding after 14 days, we reserve the right to pause the Programme. Persistent non-payment (exceeding 30 days) may result in termination of the Programme and forfeiture of the Money-Back Promise.

6.1  Licensed and unlicensed medicines

The Programme may involve the use of both MHRA-licensed and unlicensed ("special") medicines. Where an unlicensed medicine is prescribed, you will be informed of its regulatory status and written informed consent will be obtained in accordance with our Unlicensed Medicines Policy and the Human Medicines Regulations 2012.

6.2  Independent clinical judgement

All prescribing decisions are made by our Prescribers in the exercise of independent clinical judgement. We do not guarantee that any particular medication, dose, or formulation will be prescribed. The Prescriber may at any time adjust your dose, change your medication, or discontinue treatment if they consider it clinically necessary.

6.3  Supply chain disruptions

Pharmaceutical supply chains are subject to disruptions outside our control. In the event of a medication shortage, we will use reasonable endeavours to source an equivalent alternative or adjust your treatment plan. Any period during which medication is unavailable due to a supply shortage beyond our control shall not count against the Programme Period for the purposes of the Money-Back Promise.

6.4  No returns on dispensed medication

In accordance with UK medicines legislation, prescription medication cannot be returned or refunded once dispensed and dispatched. See our Refund & Returns Policy for further details.

7.1  Individual results vary

Weight loss outcomes differ from person to person. Factors including starting weight, adherence, individual metabolism, concurrent health conditions, and lifestyle choices all influence results. Statistics quoted on our website (such as average weight loss percentages or patient satisfaction figures) are based on internal programme data or published clinical trials and represent aggregated averages — they are not predictions of individual outcomes.

7.2  No guarantee of specific results

We do not guarantee any specific amount of weight loss. The Programme is designed to support you in achieving sustainable weight loss, but individual outcomes depend on multiple variables, many of which are outside our control.

7.3  Medical risks

All medications carry a risk of side effects. Common side effects of GLP-1 receptor agonists include nausea, vomiting, diarrhoea, constipation, and injection-site reactions. Rare but serious risks are discussed during your clinical consultation. You should report any side effects promptly so they can be managed appropriately.

9.1  14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of enrolment without giving a reason. If medication has already been dispensed and dispatched within this period, the cost of that medication is non-refundable, but all other fees will be refunded.

9.2  Cancellation after the cooling-off period

You may cancel the Programme at any time by giving us 30 days' written notice. Cancellation before completing the 12-month Programme Period will forfeit your eligibility for the Money-Back Promise. Medication already dispensed is non-refundable. Any prepaid fees for unfulfilled periods will be refunded on a pro-rata basis.

9.3  Pausing the programme

You may request a pause of up to 30 days per 12-month period for valid reasons (e.g., illness, travel). Pauses exceeding 30 days cumulative within the Programme Period may affect your eligibility for the Money-Back Promise. All pause requests must be made in writing and are subject to clinical approval.

9.4  Termination by the Clinic

We may terminate the Programme immediately if: (a) continuation poses a risk to your health in the Prescriber's clinical opinion; (b) you have provided false medical information; (c) you engage in abusive or threatening behaviour towards staff; or (d) you are in persistent breach of these terms. In such cases, we will refund any prepaid fees for unfulfilled periods, less the cost of medication already dispensed.

11.1

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

11.2

Subject to Section 11.1, our total aggregate liability to you under or in connection with the Programme (whether in contract, tort, or otherwise) shall not exceed the total fees you have paid to us during the relevant Programme Period.

11.3

We shall not be liable for any indirect, consequential, or special losses, including loss of income, loss of profits, or loss of anticipated savings.