Refund & Returns Policy

At The London Weight Loss Clinic (TLWLC), we aim to ensure every patient receives safe, appropriate, and high-quality care. The following policy outlines your rights and our procedures surrounding cancellations, refunds, and returns.

1. Declined Prescription Requests

• •In these circumstances, a full refund will be issued automatically
• •Refunds are returned to the original payment method
• •May take up to 5 working days to appear on your statement depending on your bank

2. Amending or Cancelling an Order

• •We will confirm whether changes can still be made and advise you of any implications
• •This may include potential adjustments to products, delivery details, or costs
• •Cancellations are only possible before your prescription is submitted to the dispensing pharmacy via their online portal

3. Faulty or Damaged Items

• •If your package arrives damaged or appears faulty, TLWLC will arrange a replacement once the original item has been returned to us
• •Items must be sent back in their original packaging
• •Faulty or damaged products must be reported within 72 hours of delivery

4. Prescription Medication – Refunds and Returns

• •This restriction applies regardless of whether the medicine has been opened, as it cannot be reused or resold and must be safely destroyed
• •You may cancel your order only up until the point your prescription is uploaded to the pharmacy portal for dispensing
• •Any medication returned to us will be disposed of safely within 30 days

5. Incorrect or Missing Items

• •Any discrepancies—such as missing items or incorrect products—must be reported within 72 hours of receipt
• •For incorrect items, TLWLC will send a replacement once the original item is returned
• •Items must be unused, unopened, and in their original packaging

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