The London Weight Loss Clinic Logo

Privacy Policy

Last updated: December 20, 2024

1. Introduction

The London Weight Loss Clinic ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

  • Name, date of birth, and contact details (email, phone, address)
  • Medical history and health information
  • Weight, height, BMI, and other health metrics
  • Current medications and allergies
  • Payment information

Technical Information

  • IP address and browser type
  • Cookies and usage data
  • Pages visited and time spent on our site

3. How We Use Your Information

We use your personal information to:

  • Provide medical consultations and prescriptions
  • Process your orders and payments
  • Monitor your progress and provide personalised support
  • Communicate with you about your treatment and our services
  • Comply with legal and regulatory requirements
  • Improve our services and website

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent: You have given explicit consent for us to process your personal data
  • Contract: Processing is necessary to fulfil our contract with you
  • Legal Obligation: We must process your data to comply with the law
  • Vital Interests: Processing is necessary to protect someone's life

5. Data Sharing

We may share your information with:

  • Healthcare Professionals: GMC-registered doctors and GPhC-registered pharmacists
  • Service Providers: Payment processors, delivery services, and IT support
  • Regulatory Bodies: GMC, GPhC, CQC, MHRA when required by law

We never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security audits

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Medical records are kept for a minimum of 8 years in accordance with GMC guidelines.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (subject to legal requirements)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

9. Cookies

We use cookies to improve your experience on our website. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.