Shipping Policy
Our Shipping Terms
At The London Weight Loss Clinic (TLWLC), we aim to review your prescription request within 24 working hours of your order being placed (excluding weekends and bank holidays). Once your prescription is APPROVED, it will be dispatched as follows.
Your order will be packed discreetly using appropriate insulated materials and shipped via DPD Tracked Delivery. Please note: DPD aims to deliver within 24 hours once dispatched, but this is NOT guaranteed – please refer to their terms and conditions for full details.
Orders are dispatched Monday to Thursday (excluding bank holidays – unless you have selected Saturday Delivery) to ensure delivery within 48 hours. Orders placed after 11am on Thursday will usually be processed and dispatched (if approved) on the following Monday (excluding bank holidays), with delivery typically on Tuesday or Wednesday, depending on your location.
Delivery Options & Prices
- UK mainland weekday delivery: £9.50 (usually a next-day service once dispatched)
- UK mainland Saturday delivery: £12.50 (cut-off Friday 10am – excludes Good Friday) and subject to approval
- Northern Ireland, Jersey, Guernsey, Scottish Islands, Isle of Wight, Isle of Man: £12.50 (up to a two-day service once dispatched)
Tracking
Once your parcel has been scanned by DPD after collection, you will receive tracking details directly from the courier. You can follow the progress of your parcel and ensure someone is available to accept delivery.
By following your tracking link, you may also have the option to change the delivery date, provide instructions, or redirect to a collection point, depending on DPD’s available services.
Failed Delivery or Collection
If no one is available at the delivery address, the parcel cannot be left unattended as a signature may be required. DPD will typically attempt redelivery on the next working day, or you may choose from the alternative options offered in your tracking notifications.
If the parcel cannot be delivered and is not collected or redelivered within DPD’s holding period, it will be returned to the pharmacy and DESTROYED. In such circumstances, you will not be eligible for a replacement or refund. We apologise for any inconvenience or distress this may cause.
Refused Delivery
If a parcel is REFUSED at the delivery address, it will be RETURNED TO SENDER and subsequently DESTROYED. In this instance, you will not be eligible for a replacement or refund.
